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Hostinger Review

Hostinger Review 2020

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Hostinger is one of the cheapest shared hosting providers on the market today.

It started in 2007 under the name, a free, ad-free web hosting service. Then, in 2011, the Hostinger web hosting brand was born.

By May 2014, Hostinger had already surpassed a user base of ten million people. By January 2017, the user base had grown to 29 million people.

That's a pretty impressive growth in just over a decade. And the company prides itself on having tons of unlimited and free features. But are all these extra benefits really unlimited and free?

We've checked it out for ourselves so you don't have to, by paying a real live package with Hostinger. After that, we created our own website and started monitoring its performance for over a year.

Want to know if Hostinger is really good (or bad)? Let's take a look at the pros and cons of this hosting provider.

General information and accommodation overview

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Advantages of using a hosting provider

Unlimited or free services mean nothing if your site can't stay online.
Our site at Hostinger has benefited from uptime, fast speeds, excellent support, and much more.

1. Running time 99.95

Uptime is the most important thing to check when considering web hosting.
The performance of the host is quite good in this area, but the uptime decreases every few months or so (October, June and May 2019). On the whole, they get fairly good results by keeping their websites up and running.

Average operating time over the last 12 months :
  • Average operating time in January 2020: 99.95%.
  • Average operating time in December 2019: 99.98%.
  • Average operating time in November 2019: 99.99%.
  • October 2019 average operating time: 99.65%.
  • Average operating time in September 2019: 100
  • August 2019, average operating time: 100%.
  • July 2019 average operating time: 100%.
  • June 2019, average operating time: 99.83%.
  • May 2019, average operating time: 99.89%.
  • April 2019, average operating time: 100%.
  • March 2019, average operating time: 99.94%.
  • February 2019, average operating time: 100%.

2. Fast loading time - 350 ms

Fast page load times are essential to the experience of any website user.
Have you ever tried to open a web page only to find yourself stuck waiting for the site to load for what seems like an eternity?
We've all done it.
Plus, you probably haven't been around that long. If a website takes more than three seconds to load, 40% of people abandon it, according to Neil Patel.
Hostinger has servers in the US, Asia and Europe (UK). Each of them would be connected to a 1000 Mbps connection, which guarantees stable loading times.
What were their results in our tests?

The average loading time of the host :

3. 30-Day Money-Back Guarantee

Hostinger offers tons of different payment options such as Visa, Paypal, Mastercard, Discover, Bitcoin, Maestro, American Express and JCB.

They also offer a 30-day money-back guarantee. So you can try them out and get your money back if the performance or experience is poor.

Please be aware that not all products are refundable, and some products have special refund conditions, as per Hostinger's refund policy. We keep the details for the inconvenience section below.

4. Multilingual Customer Support

Customer support can make or break a hosting provider.

If your site is down for any reason and you can't get in touch with a customer support representative as soon as possible, you could lose a ton of sales.

A hosting provider does not disappoint. The company offers a multilingual customer support team, live chat and has integrated Intercom as its primary support system.

However, live chat is only available if you are logged in to a Hostinger account. We are pleased that Hostinger offers live chat, but it would make more sense to offer it to everyone. Access to live chat is extremely easy. Once you have logged in, an icon will instantly appear in the bottom right corner of the page.
We had to wait less than a minute for a chat support agent to log on and another minute for the response, which was incredible. Mindaugas answered our questions quickly and with a great sense of language.

Hostinger also has a huge knowledge base with short and comprehensive articles, and you can find guides, information, and answers to questions by yourself. They also offer tutorials (ranging from website creation to SEO) that include gifs and images on how to do things.

Users can search for articles or choose between three categories in the knowledge base :
  • Website
  • Domains
  • General

5. Free website builder and domain name

Hostinger includes a free website builder (although popular website builders are better) in its services with the plan of your choice. You can also choose from a multitude of different templates.

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Once you have chosen a template, you can customize everything on your pages using the Hostinger website builder.

n addition to the website builder, free domain names are also available with the Premium and Business web hosting plans, which will save you some money in the long run.

If you need more than one domain, you will have to pay extra. More information about this later.

6. Easy to use interface

Hostinger offers a modern and user-friendly interface where you can find everything you need in one place.
So you can track connections, update billing information, manage your domains and monitor email from your dashboard.
The control panel is not a traditional cPanel, but large icons make it easy to find what you need and when you need it.

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While some advanced users may miss cPanel, this version is ideal for beginners who have not yet found their way around.

7. Unlimited functionality with the Premium and Business plans

If you sign up for one of the top two Hostinger plans, you will have free access to an unlimited number of email accounts.
By managing these accounts directly from the control panel, you will no longer have to worry about spam filters, usage, etc.

You can set up autoresponders, enable or disable accounts, and forward emails sent to a customer's domain.
Bandwidth and databases are unlimited for most packages, except for the "Single Web Hosting" package.
With the latter, you will be limited to 10 GB of disk space, 100 GB of bandwidth, a MySQL database, and an email account.

8. Industry-standard prices, but still affordable

Many web hosting companies promote their prices in a false light. The hosting company is one of them, but it is more transparent than many others.

For example, if you want to take advantage of the great offer of $0.99 per month for simple shared hosting, you will have to commit to Hostinger for 48 months. After those 4 years, your renewal cost will increase to $2.15 per month.

If you are willing to commit to the same host for four years, this is an incredibly attractive offer for that length of time. This could save you a lot compared to most other hosting providers.
A low price usually means that some compromises have been made in terms of quality, but in the case of Hostinger, the service they offer is actually quite good compared to most hosting service providers.

Disadvantages of using Hostinger

There's a lot to love about Hostinger's load speeds, uptime, support quality, and features.

Unfortunately, there is no such thing as a perfect web host and Hostinger, like other web hosts, has some flaws. The trick is to find out which defects you can live with and which ones are the disruptive factors.

Here is an overview of what is not so perfect at Hostinger :

1. You have to be logged in to access the live chat

The Hostinger live chat option is only available if you are logged into a Hostinger account.

This means that if you are not a Hostinger customer but have questions, for example, about migrating your site to Hostinger, you cannot chat live with a customer service representative.

To contact Hostinger without being logged in, click on the "Contact Us" button at the bottom of their site.

You will then be directed to a page where you can choose whether you are looking for support to report abuse or to submit a general inquiry ticket.
To submit a ticket, you must provide your name, email address and message.

2. No traditional panel

Most hosting services use a traditional control panel, such as cPanel.

Hostinger has created its own control panel - new users may find it easier to use than a traditional control panel. However, if you're already used to using cPanel, you may not like its control panel.
Therefore, advanced users might not like this part.

3. Non-standard payment terms

The refund policy of hosting providers reveals some exceptions to their money-back guarantee.

Which is refundable under normal conditions:
  • Hosting (all plans, except the first payment after the free trial)
  • Transfers of (.eu) domains are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable).
  • SSL Certificates
Which is non-refundable:

Redemption fees, domain name renewals, and privacy are non-refundable. Most new domain name registrations are only refundable if they are canceled and processed within four days of registration, not within 30 days.
Keep these exceptions in mind before going any further.

4. Must pay for additional domains

Domain name registration is free of charge for users who opt for the Premium or Business shared hosting plans as well as for all annual cloud hosting plans.
However, additional domain registrations are not free of charge. They are, however, quite affordable.
Domains with ".com" and ".net" extensions cost less than $10 per year, while ".xyz", ".online", ".tech" domains cost only $0.99 per year.

A ".asia" extension will cost you the most - $12.99 per year.

If you choose one of their Premium or Business plans, you will get unlimited subdomains, but only one free domain name.

You can also renew an expired domain name at no additional cost within 36 days of expiration. After that, the buyback grace period will allow you to buy back the domain until the 66th day, for a buyback fee of $53, following the host's expired registration recovery policy.

Hosting provider rates, hosting plans and quick facts

Here is a brief overview of the available Hostinger plans:

Free personal domains are included in the Premium and Business web hosting plans.
Simple Shared Hosting: The cheapest plan available. You'll pay as little as $0.99 per month for 48 months. After that period, it renews at $2.15/month.

With this plan, you will get :
  • 1 website
  • 10 GB of disk space
  • 100 GB bandwidth
  • 1 MySQL database
  • 1 FTP user
  • 1 email account
  • Easy Website Builder
  • Automotive Installer
Premium Shared Hosting: This plan is in the middle of the line. You'll pay as little as $2.89 per month for 48 months.

With this plan, you'll get :
  • An unlimited number of websites
  • Unlimited SSD disk space
  • Unlimited bandwidth
  • Unlimited MySQL databases
  • Unlimited number of FTP users
  • Unlimited email accounts
  • Easy Website Builder
  • Optimized WordPress 3X speed
  • The free domain name (with annual plan)

Business website hosting: This plan is top of the top. You'll pay as little as $3.99 per month for 48 months.

With this plan, you get all the benefits of Premium Shared Hosting as well as :
  • Daily backups
  • Deluxe Live Support
  • 2X processing power and memory
  • Free SSL Certificate to secure customer data and improve SEO rankings

Do we recommend a hosting provider?

Yes, we do.

Hostinger offers superb speed. Their uptime has been a bit erratic over the last 24 months, but on average it has been very high.
The entry-level Single-Web hosting offer does not offer many unlimited benefits or free features. The Premium Hosting, Cloud Hosting and Business Web Hosting plans have much more to offer. Hostinger also offers a 30-day money-back guarantee if you are not satisfied with their service.
Customer service is responsive, knowledgeable and friendly.

We can only recommend these packages to you.